Family reunited with lost war medal found in recycling

Family reunited with lost war medal found in recycling

Cleanaway Operator Rob Gorman was recently recognised for his efforts in returning a war medal found at Chandler Resource Recovery Centre

Our People

December 4, 2019

Highlights

Rob immediately recognised the medal as a Defence Force Service Medal, and with only the identification number on the back as a guide, started his detective work to track down its owner.

Highlights

Rob immediately recognised the medal as a Defence Force Service Medal, and with only the identification number on the back as a guide, started his detective work to track down its owner.

Cleanaway Rob Gorman lost medal
Pictured from left to right are the team from Chandler Resource Recovery Centre: Adam Watt, Stuart Osborne, Rob Gorman, Mark Douglas, Jason Kerr

Chandler Resource Recovery Centre Operator Rob Gorman recently undertook a major search mission when a Defence Force Service Medal was found in a box of recycling. Rob immediately recognised the significance of the medal as a Defence Force Service Medal, and with only the identification number on the back as a guide, started his detective work to track down its owner.

Rob posted on numerous Defence Force Facebook pages where he received hundreds of replies – many of them messages of support. Eventually, Rob was able to narrow the search and identify the medal’s owner.

The medal belonged to a 70-year-old soldier who had recently passed away. His widow had arranged for family members to come around and help clean up the house which is how the medal ended up in a box with other bric-a-brac and sent to Chandler Resource Recovery Centre for disposal.

The soldier joined the Royal Australian Air Force (RAAF) as an Airman in 1971, relocated to Queensland shortly after where he spent his entire 15 years of service. One of his long-time mates was a gentleman called Ted who collected the medal. Ted was very appreciative of the time and effort that Rob had invested and gave his heartfelt thanks to Rob and the crew with more than a little emotion.

Rob understood the significance of the medal having spent eight years in the Royal Australian Engineers unit of the Australian Army as a Civil Construction Plant Operator. In his service, he has helped with the clean up of the 2011 Queensland floods and built remote aboriginal communities, among many other highlights.

In recognition of his efforts, Cleanaway awarded Rob with a GEM award for Going the Extra Mile.

Contact us to learn more about the talented men and women who are making a sustainable future possible with Cleanaway.

15 years living our customer values with Kass Goddard

15 years living our customer values with Kass Goddard

Learn about Kass Goddard’s true blue brand of customer service as she marks 15 years with Cleanaway

Our People

November 28, 2019

Highlights

“I am proud of the level of service we provide to our customers every single day. We have a great team and there is not one person across the state that doesn’t put the customer first and live the Think Customer principles.” - Erskine Park Customer Service Manager Kass Goddard

Highlights

“I am proud of the level of service we provide to our customers every single day. We have a great team and there is not one person across the state that doesn’t put the customer first and live the Think Customer principles.” - Erskine Park Customer Service Manager Kass Goddard

Meet Kass Goddard who recently celebrated a milestone of 15 years working with Cleanaway. Kass is currently working out of our NSW Erskine Park facility in a customer-facing role she’s incredibly passionate about.

Role: Customer Service Manager.

Motto for life: Be kind, you don’t know what another person is going through unless they tell you. Kindness is free.

Making a sustainable future possible: We don’t need 100 people doing sustainability perfectly, we need millions of people doing it imperfectly but trying.

 

Love at first ‘site’

Kass was only 19 when she joined Cleanaway, having previously worked on a project in the direct satellite broadcast industry in a customer support role. She knew right away from her early experience that she enjoyed interacting with customers and came to Cleanaway looking to build a career in that role.

“I worked at Telstra in Foxtel/AUSTAR tech support assisting customers with setting up and connecting their new equipment to existing equipment as well as routing technicians when over-the-phone support wasn’t enough,” Kass explained about her first job.

“I loved the interaction with customers and that every single call was different. Once the project ended, I was looking for a job that had the same feel to it, with the same skill set. I wanted a career though, not just a job, and Cleanaway was just the place I was looking for.”

When she first joined Cleanaway, Kass was pleasantly surprised at how much customers cared about their waste. “Waste can become VERY emotive. I realised early on that people were concerned not only about disposing waste but where it went after collection, why it wasn’t collected and how often it was collected,” said Kass.

When asked about the most common misconception she’s heard about the waste industry, Kass was passionate in her response, “It’s a myth that we are all cowboys and we just collect everything and take it to landfill. While it’s true that there are rogue players in the industry, Cleanaway 100% believe in our mission to make a sustainable future possible. Everything we do here takes a step towards that. Look at Footprint 2025. It’s all about building prized infrastructure that will help make this future a real possibility by investing in resource recovery and improved diversion.”

For future leaders looking to embrace in role in the management industry, Kass had this advice to give, “Jump in and get into it! It’s an exciting and infectious industry, and once you’re in, you’re in! It’s filled with great people who want the best outcome for the customer, but make sure you join the best, which is Cleanaway of course!”

 

Pictured: Kass in front of a container return centre in NSW

 

A day in the life in customer service

In her role as a Customer Service Manager, Kass is energised by the variety in her job. “One minute I could be leading the call centre team, taking a customer escalation or offering advice on customer enquiries, and the next I am speaking with our Regional Manager about supply chains and how we can improve it,” she explained.

“I could be talking to our General Manager David Clancy about energy from waste and what that will mean to our customers. Or I could be writing communications to go out to our customers. Every minute of every day brings an exciting new challenge and an opportunity to better our service to our customers.”

Dealing with negative feedback is part and parcel of being in customer service and Kass makes it a point to always see the positive side of it.

“I think it’s important to remember that every piece of negative feedback offers an opportunity for improvement,” she said. “What I always do is thank the customer for the feedback and for giving us the opportunity to rectify the situation. As I said earlier, waste can become an emotive topic so staying calm and letting the customer get their frustrations out is extremely important.”

On how to ensure a positive customer experience, Kass shared her golden rules: “Make it easy for the customer to do business with us, put the customer first (but not at the cost of safety) and get it right the first time,” she emphasised.

“Where we haven’t been able to get it right, a root-cause analysis is so important so that the customer isn’t impacted in this way again. In a customer contact centre, specifically taking ownership and a good, positive, can-do attitude will almost always ensure a positive customer experience.”

Kass has had her share of challenging situations, which required the whole team to come together to find a resolution. “The Sydney-wide electrical outages last summer resulted in customers needing to dispose of frozen or cold stock from the stores. This is typically done via bulk bins,” she explained.

“It happened on a Saturday evening and presented a challenge in that most of our operational staff were unavailable or had already worked their maximum number of days and hours. We delivered skips bins out to the stores where we could and reached out to our team mates in the NSW Container Deposit Scheme (CDS) for additional drivers. The team at CDS were so accommodating and jumped in our Commercial and Industrial (C&I) trucks to provide reloads and hand loads at stores using our rear lift fleet.”

“We even had an instance of a well overloaded bin where the customer asked us to provide the manual labour to help unload some of the waste into another bin. We provided this service to them by reaching out to our Municipal team. It was such a combined effort across multiple business units to provide service to our major customers that they were extremely grateful for.”

Pictured: Kass and team at the Acknowledgement For Country ceremony in Eastern Creek

 

It takes a team to tango

Kass is a firm believer in teamwork and considers ‘open communication’ and ‘continuous improvement’ to be the key ingredients of any successful collaboration.

“I encourage my team (and other team members) to come to me with ideas and suggestions for improvement,” she said. “I don’t mind where a good idea comes from. If it can improve our customer’s experience, I am more than happy to have a look at it. If another customer service centre is doing something better than us in NSW, I want to know how they do it and if it is indeed best practice. If it is, then let’s roll it out across the nation and get everyone to the same standard.”

“I am proud of the level of service our team provides to customers every single day. We have a great team and there is not one person across the state who doesn’t put the customer first and live our ‘Think Customer’ principles,” she added.

Pictured: Kass (third from right) and the Cleanaway team at the recent Waste and Resource Recovery Awards (WARR)

Kass shared a recent anecdote about a team mate who went above and beyond for a customer.

“There was a time that a Customer Service Officer (CSO) came into the depot on a Saturday in her own time to let a customer pick up 240L bins for an event being held later that day. We had no drivers available to do the job on a Saturday and the customer could not take delivery on a Friday due to where the event was being held,” she recalled. “The CSO arranged to meet the customer on-site (with approval from the Branch Manager) so they could collect the bins for the event.”

Pictured: Kass and General Manager Solid Waste Services NSW/ACT David Clancy doing their bit for the environment during Clean Up Australia Day

 

Memorable moments on the job

With 15 years of experience at Cleanaway, it’s not surprising that Kass has had more than one memorable day on the job.

“Oh there are so many! But there was one I’d rather forget – my interview with David Clancy for the NSW Customer Service Manager job. Let’s just say after 12 years without a single interview, I didn’t do so well. Thank goodness for my sheer passion for the job otherwise I’m not sure I had anything else to contribute,” Kass said with a laugh. “Lucky for me, David backed me cause that interview was woeful.”

When asked to reflect on her proudest moment, Kass said, “Taking on a customer service team at Erskine Park and introducing them to performance benchmarks and eventually achieving our Grade of Service goal was one of my proudest days on the job. And, of course, my Star Award nomination for Internal Customer Service Champion.”

Pictured: Kass and Cleanaway CEO and Managing Director Vik Bansal at the opening of Cleanaway Erskine Park Transfer Station

“And finally, there’s that morning tea celebrating my 15 years milestone. That was a happy moment I was glad to share with my team and Cleanaway family.”

Pictured: The team celebrated Kass’ 15 years with a Cleanaway cake

 

On a healthy work-life balance

Outside of work, Kass is a loving mum to her family of four.

“I have a three-and-a-half-year-old little boy Hudson who has my personality and enthusiasm for everything. Unfortunately, he has my clumsiness too, so he keeps me on my toes! We also have an eight-month-old baby girl Paige who is a daddy’s girl and then there’s my hubby Justin.”

“We love being outdoors when we have time and camping is one of our favourite ways to relax and unwind. On a weekend you will usually find us on a picnic somewhere attempting to keep the toddler entertained and burn some of his energy!” Kass said with a smile.

Pictured: Kass and her youngest daughter, Paige

Kass has a lot of love for her Cleanaway family. “Thanks for the ride!” Kass said good-naturedly. “Thank you to everyone who has supported me on my journey here. There are some very special people in this company whom I am proud to call friends as well as colleagues, they know who they are. I have literally grown up in this place and I wouldn’t be the person I am today without Cleanaway.”

“Here’s to 15 more years.”

Contact us to find out more about our people who are helping make a sustainable future possible for communities across Australia.

 

Driver Trainer Jim Davidson’s remarkable journey

Driver Trainer Jim Davidson’s remarkable journey

Jim Davidson has come a long way since his start as a Cleanaway driver 30 years ago. These days he travels across Queensland, providing training courses to drivers and branch instructors.

Our People

November 11, 2019

Highlights

"I went out with him one Sunday morning on a front lift, and I thought, ‘I love this, this is what I want to do.’ I think I was 25 when I started, and I’ve been here ever since"

Tags: Drivers, Councils
Highlights

"I went out with him one Sunday morning on a front lift, and I thought, ‘I love this, this is what I want to do.’ I think I was 25 when I started, and I’ve been here ever since"

 

Pictured: Jim Davidson in front of a legacy Cleanaway truck (with Fred Douglas)

Jim Davidson, Driver Trainer for Narangba Health and Safety recently celebrated a major career milestone of 30 years working with Cleanaway.

Jim realised early on that he would be a great fit at Cleanaway. Back when non-drivers were allowed to ride along on weekends, Jim followed his brother-in-law who was also a Cleanaway driver, on his runs. “I went out with him one Sunday morning on a front lift, and I thought, ‘I love this, this is what I want to do.’ I think I was 25 when I started, and I’ve been here ever since,” he said.

He started driving a small tilt tray at the Cleanaway Northgate depot in 1989 and later advanced to a two-person, city front lift truck, all the while broadening his skills by attending Cleanaway’s driver training programs.

Pictured: Jim Davidson in front of a legacy Cleanaway front lift (with Trevor Williamson)

Over the years Jim has built an impressive resume across a variety of roles within Cleanaway including driver, leading hand, trainer, OHS (Occupational Health and Safety) officer, rehabilitation coordinator and supervisor. He was appointed as area manager for Bundaberg, and heavy vehicle driver trainer for Solids, Liquids and Industrials in Queensland. In 2018 he was involved in the Brisbane City Council Alliance, training drivers for a fleet of compaction trailers and B-double side tippers.

Pictured: Jim and colleague Tom Triandis in 1994

A day in Jim’s life

Today, Jim’s role as driver trainer involves a large amount of travelling – be it driving to sites or flying in to other states to deliver classroom-based training or in-vehicle assessments.

“A normal day for me starts anywhere between 1:00am and 5:00am, depending on the training requirements and can last up to 12 hours. Classroom-based training can be just one or up to 15 participants depending on the module.” Jim explained.

“I also spend time reading up on changes in legislation, road rules and fines, updating training documentation with input from the other driver trainers located throughout the country, and attending safety meetings, driver trainer meetings and phone conferences.”

Pictured: Jim at a training session in Geebung, 2004

Leading the way for change

Jim has seen many changes and improvements in his time with Cleanaway.

Pictured: Jim Davidson and Cameron Black with a BCC compaction trailer

“One instance that I never forgot was when I advised a site supervisor that the contractor he employed was not wearing appropriate safety clothing or equipment – he was wearing shorts, a short sleeved shirt, no eye protection, sunscreen or hat. Trying to implement change for the better and have it accepted by an entire workplace was very challenging especially when dealing with the mindset of ‘we’ve always done it this way, why change now?’ but with the right support from Cleanaway we were able to change mindsets for the better.” said Jim.

Pictured: Jim and the Cleanaway Bundaberg team celebrating 3,000 days incident free

The secret to success

When asked about what it takes to be a successful driver trainer, Jim said with a smile, “Patience, a lot of patience, and agility. Did I mention patience?”

Jim’s best advice for those looking for a career as a driver is to love the job. “To borrow a quote from Steve Jobs – your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle. As with all matters of the heart, you’ll know when you find it.’”

On his past 30 years at Cleanaway he said, “It has been a great journey meeting lots of people, with the odd challenge along the way. Reflecting back over those years, I would not change anything – I would do it all again!”

Off the road

Outside of the workplace, Jim is an active family man. “I spend a fair bit of time with my family but they’re spread out throughout the country, so sometimes we have to fly to them or they fly to us.” Last year they travelled to Hawaii, and this year they’re planning to fly over to Tasmania together.

At home, Jim is a handyman. “I’m a keen builder – at the moment I’m doing a deck at our house.” When relaxing, the Dr Who TV series is his go-to choice of entertainment “I like Dr. Who. I’m a Whovian as they call it. I’ve got a collection of paraphernalia from the show – dolls and remote controlled Daleks, things like that. My wife’s not very happy about it, but that’s how it is,” he says with a smile.

 

Contact us to find out more about our people who are helping make a sustainable future possible for communities across Australia.

Five decades on the road with Alan Burke

Five decades on the road with Alan Burke

Five decades and counting is the record to beat. Meet Cleanaway multi system operator driver Alan Burke.

Our People

November 7, 2019

Highlights

“I really haven’t thought about my milestone much until the last couple of years, to be honest. It’s something that sort of runs in the family as my dad and my siblings have all been at their jobs for a long time as well.” Alan Burke

Tags: Careers, Drivers
Highlights

“I really haven’t thought about my milestone much until the last couple of years, to be honest. It’s something that sort of runs in the family as my dad and my siblings have all been at their jobs for a long time as well.” Alan Burke

Alan Burke, our multi system operator driver based in Erskine Park, NSW recently celebrated an amazing 50 years with Cleanaway. Although he joined in 1969, Alan remembers his first day very clearly.

“On my first job, I took turns to drive a truck and pick up small rubbish bins,” he recalled. “A rubbish run usually has two people – a driver and a runner. As a runner, I would be picking up waste bins and throwing them into the side or back of the truck.”

“Back then, things were simple. We didn’t have cutting-edge technology like electric trucks to do the job. But what I still enjoy up until today is the interaction with the people I meet during my shifts.”

Alan Burke Cleanaway

Pictured here are Alan and his family members at Cleanaway’s recent event to commemorate his 50 years

The secret to Alan’s longevity on the job? Keeping his nose to the ground along with a positive attitude and lots of perseverance.

“I start early in the morning and don’t stop until my job is done,” he said. “I work the best I can and look forward to pay day at the end of each week.”

Cleanaway CEO Vik Bansal and Alan Burke celebrating 50 years

Pictured: Cleanaway CEO and Managing Director Vik Bansal presented Alan with an award for his achievement and thanked him for his many years of service.

Alan attributes a singular focus and dedication to his job as the key to his five decades with Cleanaway.

“I really haven’t thought about my milestone much until the last couple of years, to be honest. Staying true to the job is something that sort of runs in the family as my dad and siblings have all been at their jobs for a long time as well.”

“When my 50 years with Cleanaway was getting closer, I just kept thinking that I need to make it, and I don’t think my record will ever be broken.” said Alan with a smile.

Cleanaway driver celebrating 50 years

Pictured: Alan cutting his long-service cake

To celebrate Alan’s incredible milestone, his family members including nieces, great grandnieces and nephew gathered at Cleanaway’s Erskine Park facility to celebrate the occasion. Cleanaway CEO and Managing Director Vik Bansal presented Alan with an award for his achievement and thanked him for his many years of service.

Pictured: Alan with the Cleanaway team 

When he’s not hard at work, Alan goes fishing, spends time in his garden and with his family members. He expects to retire within the next ten years.

Contact us to learn more or to be a part of our team of more than 6,000 people making a sustainable future possible for Australia.

An Ollie good day with Cleanaway

An Ollie good day with Cleanaway

Cleanaway truck driver Josh Kennedy made garbo fan Ollie’s day with a surprise visit to his home in Whyalla.

Communities - Our People

October 16, 2019

Highlights

"Thank you for being a kind human Josh. It was a small gesture, but it was a huge deal for our little Ollie." Ollie’s mum

Highlights

"Thank you for being a kind human Josh. It was a small gesture, but it was a huge deal for our little Ollie." Ollie’s mum

Three-year-old Ollie in Whyalla is obsessed with garbage trucks and always looks forward to bin day. When driver Josh Kennedy stopped his truck and gave a wave and horn one day, Ollie was overjoyed, prompting mum Nissa to post about the experience on the Whyalla Positivity Facebook page.

“Just wanted to give a shout out to the wonderful Cleanaway driver who emptied our bins today. My three-year-old son has autism and is OBSESSED with trucks and in particular garbage trucks. We sat outside as we’d missed you doing our bin and he excitedly watched you empty all the bins in the cul-de-sac in front of us. When you got close to our yard again you stopped, tooted your horn and waved to him. It honestly made his entire day! Thank you so much for being a kind human. It was a small gesture but it was a huge deal for our little Ollie.” wrote Nissa.

The Whyalla community loved the story, responding with comments such as:

“The bin man always waves and beeps for my son on McBryde terrace too. He absolutely loves the garbage truck. Thank you for always making his day”

“Not all heroes wear capes. Good on ya to the truck driver champion!”

When Josh saw Nissa’s post, he decided to make a surprise visit with Ollie, Nissa and dad Tyler during one of his runs. He gave Ollie a close up look at the truck, showed him how it works and left him with a mini Cleanaway bin as something to remember the visit by.

“I think it awesome that Josh took the time out to do that,” Nissa said after the visit. “I know it’s a pretty typical thing for kids to like trucks but with Ollie’s autism, he’s obsessed with them. He just stands there completely in awe of it, he just loves watching the truck and then for an hour he is so excited. He played with his toy garbage truck for an hour before dinner! We weren’t expecting the visit so thank you to Josh and thanks to Cleanaway.”

It’s people like Ollie that makes it all worthwhile for Josh. “When I’m having a bad day and I see him out waiting for me it makes it all worth it,” said Josh. “It picks me back up to get on with the job.”

Thanks Nissa and Tyler for sharing this lovely story with us and to Ollie for his incredible enthusiasm.

Contact us to learn more about how we make a sustainable future possible for communities across Australia.

Cleanaway’s women in waste at NSW’s State Solids Conference

Cleanaway’s women in waste at NSW’s State Solids Conference

Our NSW State Solids Conference brought together the leadership team with staff that play a key role in the business across NSW.

Our People

September 16, 2019

Highlights

"Sustainability means more than just being environmentally friendly. It’s about living so that what we consume does not exceed what we contribute."

Highlights

"Sustainability means more than just being environmentally friendly. It’s about living so that what we consume does not exceed what we contribute."

Cleanaway’s NSW State Solids Conference brings together the state leadership team, branch managers and key staff at the end of every financial year. This year’s theme was “Stronger Together,” and focused on state performance and goal setting for the year ahead.

Cleanaway’s women in waste were strongly represented by the 18 team members who attended the conference, each bringing their unique expertise across a wide variety of roles.

Photo of women

Pictured above from left to right: Loan anh Huynh, Amanda Tawail, (Back) Nicole Hayes, (Front) Kassandra Goddard, Sue Mather, (Front) Lisa Lawson, Ingrid Cardona, Donna Reilly, Jade Maric, Pam Kinaln, Alana Arnold, Kathryn Houlahan, Rachel McKenna, Rebecca Evered, (Back) Fiona Stuckey, Marion Chapman, (Back) Susan Polak, (Front) Lisa Zappia

We caught up with three of our Cleanaway women to find out more about their roles and what it’s like to work in the waste management industry.

Loan Anh Huynh, Financial Manager

Photo of Loan Anh HuynhRole: Loan is responsible for the integrity of financial information and administration of accounting activities. She supports management with timely and accurate financial reports, statistics and enforces a system of internal controls and accounting principles.

Motto: “Never get so busy making a living that you forget to make a life.” — Dolly Parton

What does a sustainable future mean to you?
Sustainability means more than just being environmentally friendly. It’s about living so that what we consume does not exceed what we contribute. By taking care of our planet, it will continue to take care of us and for future generations.”

Loan’s desire to expand her experience in waste management was the reason she decided to join Cleanaway. “Waste is the new black and it’s sexy! I was keen to learn how accounting is done in the waste industry.” said Loan.

“I soon found out that there is more to waste than one would think. We even have separate accounts for each location and by truck!”

For Loan, no two days are the same for her at Cleanaway and this is one of the reasons why she has been in her job for almost 12 years.

“There is no typical day here. Every day is interesting, some days are more challenging than others. I leave the office everyday with sense of achievement and could not do this alone without the support and help from my team.”

“My kids are the biggest motivators in my life. They are the main reason why I get up every morning to go to work and to keep growing in my career, so one day I can take on a more senior leadership role and provide my family with the absolute best life possible.”

When asked about her key takeaway from the conference, Loan summed up her learnings in two words – “Ownership” and “Teamwork”.

“The Amazing Race team activity at the conference was fun and competitive and it showed me that strong teamwork results in efficient and quality outputs. Another takeaway sent to everyone was around ownership – each of us are empowered to own our respective tasks and should see to them until the best possible outcome is achieved.”

Loan says the waste industry has come a long way since she started, “There are opportunities in all functions of the business, gone are the days where you would not see a female driving a truck or operate a yellow gear equipment.”

“The waste industry is stereotyped as being male dominated, especially in the leadership roles. Over the 12 years I have been here, I have seen the number of females being recognised and rewarded and placed in the leadership roles. This is pleasing and it’s noted that if we want more woman in the workforce and commit to high demanding jobs, we need to offer flexibility, development courses and support.”

Rebecca Evered – Sustainability Manager

Photo of Rebecca EveredRole: Rebecca is the Sustainability Manager for NSW/ACT. She runs the team that assists our customers with diversion and resource recovery and delivers our great community education programs like kNOw waste.

Motto: It’s possible to do it all, just not necessarily all at the same time! Strive for balance but also be flexible.

What does a sustainable future mean to you?
Enough for all, forever.

With a background in environmental education, Rebecca has been with Cleanaway for nine years in a variety of roles centred around community education and resource recovery.

“My days vary a lot! I could be attending a customer meeting or training, working with my team on their projects, or networking with key waste stakeholders and potential new customers. My proudest moment recently was attending the Sustainability Advantage recognition ceremony at the Sydney Opera House, where Cleanaway received Silver recognition.” said Rebecca.

Rebecca lives and breathes Cleanaway’s mission to make a sustainable future possible and it motivates her to get out of bed every morning.

“I love my team, and the fact that I get to make a positive contribution to the world each day. There are so many opportunities in the waste industry in general at the moment for everyone! It is an exciting time to be in the industry, with the focus on sustainability and best practice. I’d love to see more women in the industry across the board as diversity is key to success.”

“I think that it can be intimidating for women entering a male dominated industry, though sometimes the challenges may be perceived as more of a barrier than they really are. Cleanaway is a great company for women (and men) to work for, and I have always felt very supported.”

The best advice for anyone looking to join the industry? “Get the right qualifications and not all waste management companies are created equal, so do your homework.” said Rebecca.

Fiona Stuckey – Administration Manager

Role: Fiona is responsible for three departments across three hubs in NSW comprising of Billing, Procurement (Accounts Payable) and Account Maintenance.

Motto: Allow yourself to reflect on the day and mentally close out to be present and, in the moment, when at home with family

What does a sustainable future mean to you?
To do what I can to reduce the impact of Global Warming. To avoid landfill and provide alternative solutions that allow recycling and reuse of the products that are currently being sent to landfill. To ensure that myself, family members and friends are aware of the impacts of waste and what we can do differently to make a difference.

Fiona (pictured above with her daughter Abbey) joined Cleanaway five months ago and is already making her mark managing escalations, documenting and reviewing process for improvements, and attending meetings to confirm adherence to process and systems. Within three months in her current role, Fiona has reduced account disputes by 50%!

What motivates her about the waste industry? “It’s such an exciting industry that truly makes you feel proud about our contribution to a sustainable future. The opportunities to make a difference, making life better for my staff and our customers through simplification of process and managing for performance are the key things that motivate me every day.” said Fiona.

Outside of work, Fiona loves spending quality time catching up with family and friends and participating in weekend sports with her family.

“I also try and spend time looking after myself through daily exercise, yoga, reading and healthy cooking. I use several techniques to ensure that I can perform at my best – daily meditation, robust planning and time management which allows me to be present and, in the moment, when away from work.” said Fiona about how she maintains a good balance between life and work.

Join the many incredible men and women who make up our talented and diverse workforce making a sustainable future across Australia.

Meet Nanise Tupou, woman behind the wheels

Meet Nanise Tupou, woman behind the wheels

Nanise is part of Cleanaway's female truck drivers collecting recyclables from our container deposit scheme

Our People

September 11, 2019

Highlights

"Equality for me, at Cleanaway, means that when I come in I don’t get treated any different or get bubble wrapped because I’m a girl."

Highlights

"Equality for me, at Cleanaway, means that when I come in I don’t get treated any different or get bubble wrapped because I’m a girl."

Meet Nanise Tupou, the Cleanaway truck driver who is helping make a sustainable future possible. We caught up with Nanise on the job to find out what it’s like working for Cleanaway in the past eight months.

What attracted you to Cleanaway?

I was given this opportunity by a friend who used to work here. We used to work for home deliveries, so he thought this would be a great opportunity for me, so I took it.

 

What do you enjoy most about your job?

I enjoy the work itself, plus the people – they’re just caring and all that. I mean you don’t feel “Oh, I have to be here.” But it’s more like, “Yeah, I got work today,” so it’s mostly pretty good.

 

How did your background experience lead you to Cleanaway?

So I obviously used to drive for home deliveries. I had no experience in big trucks, and Cleanaway gave me the opportunity to better myself in driving.

 

Can you tell me about what equality means to you in your depot?

Equality for me, at Cleanaway, means that when I come in I don’t get treated any different or get bubble wrapped because I’m a girl, obviously. But they wouldn’t treat me any different. Just the fact that I’ve no experience in driving trucks as well. Yeah, they just pretty much treat me like a normal employee. I can come in and just do the work, really.

 

Talk to me about the value of Home Safe.

Home Safe means that I can come to work, I work in a safe environment and so I can return home safe as well.

 

Contact us to be a part of our talented and diverse workforce making a sustainable future possible across Australia.

Always thinking customer – Cleanaway’s Mark Taylor

Always thinking customer – Cleanaway’s Mark Taylor

Meet the driver who brings the “WOW” to Moreton Bay – Cleanaway’s Mark Taylor, who recently won the International WOW! Award for exceptional customer service

Our People

September 9, 2019

Highlights

"All kids love our trucks, no matter where you go. It’s a simple thing to give a wave to the kids.” Cleanaway driver Mark Taylor

Highlights

"All kids love our trucks, no matter where you go. It’s a simple thing to give a wave to the kids.” Cleanaway driver Mark Taylor

Rubbish collections come with a smile over at Eatons Hill, Moreton Bay, thanks to Cleanaway truck driver Mark Taylor. His friendly community spirit has earned him an International WOW! Award for exceptional customer service.

Mark has been a driver for Cleanaway for seven years and has become a bit of a local hero in Moreton Bay, especially to young truck fans. “He puts smiles on children’s faces – from a humble wave every Tuesday to delivering Easter egg treats to families,” said Acting Mayor and Division 9 Councillor Mike Charlton in presenting the award to Mark.

Mark was featured in a Facebook post by a local resident of Eatons Hill, which then led to a nomination for the award by the community. WOW! Awards Customer Support Director Caroline Lovett said Mark has made a remarkable impression on the residents of Jocasta, Pegasus, Calypso and surrounding areas.

“What I loved about this story is the positive power of social media. A compliment for Mark on a community Facebook page was picked up and turned into an award. The post generated lots of lovely comments for not only Mark, but other waste management truck drivers in the region. It is wonderful to hear Mark talk about how much joy he gets from seeing the kids wave to him and insist they see the ‘bin man’ before they will go to school or shopping.” Caroline added.

“It’s nice to receive something nice – instead of complaints,” Mark joked about his win.

WOW award winner mark taylor

Mark’s day starts at 5.30am, collecting municipal waste and recyclables for Moreton Bay Regional Council. His days are busy, but he’s always ready to greet children and their families with a cheerful smile and a wave. “The community are very friendly,” Mark said, which makes him just as happy to see them. “And all kids love our trucks, no matter where you go. It’s a simple thing to give a wave to the kids.”

When asked what he loves most about his job, Mark said, “Work-life balance! I love that I can plan my weekends and holidays around work. Previously, when I worked up north driving trucks I had totally different hours.”

Mark believes in building relationships with the community he serves. At Christmas he receives gifts from kids and their parents, and gives out baskets of chocolates that he and his wife make.

Mark’s story highlights just how important the local “bin man” is to the community and his award is a well-deserved win for the men and women who work tirelessly to manage the waste the rest of us leave behind.

Contact us to find out more about our people who are helping make a sustainable future possible in communities all across Australia.

Meet Katarina Canadic, woman behind the wheels

Meet Katarina Canadic, woman behind the wheels

Katarina is one of our people leading the way for women in waste as a Cleanaway truck driver collecting recyclables from NSW's container deposit scheme

Our People

September 4, 2019

Highlights

"I've always seen myself driving trucks (especially) as my dad and brother are truck drivers as well. I was given an opportunity from a friend, I took the opportunity and have just loved it ever since."

Highlights

"I've always seen myself driving trucks (especially) as my dad and brother are truck drivers as well. I was given an opportunity from a friend, I took the opportunity and have just loved it ever since."

Meet Katarina Canadic, Cleanaway rear-lift truck driver who is helping make a sustainable future possible in NSW. Kat does her rounds collecting recyclables for NSW’s container deposit scheme (CDS). We caught up with Kat at the end of her shift to find out what it’s like being part of our operations team.

What attracted you to Cleanaway?

When I was younger, I’ve always seen myself driving trucks (especially) as my dad and brother are truck drivers as well. I was given an opportunity from a friend, I took the opportunity and have just loved it ever since.

 

How did your background experience lead you to Cleanaway?

In my previous job I was a truck driver, I drove small trucks but I’ve always wanted to drive the bigger trucks. My friend had an opportunity to work with Cleanaway and led me on the path to drive bigger trucks.

 

What do you enjoy most about your job?

I enjoy the driving as I want to drive bigger trucks in the future. I enjoy the people I work with, the supervisors are great and very caring.

 

How do you feel being part of the CDS team?

I’m very happy and proud to work for the CDS scheme as we’re helping the environment.

 

What does equality mean to you in our depot?

Coming to work and being treated as the others, not being treated differently because you’re a female.

 

Would you recommend the job to others?

I have recommended (the job) to a few of my family members and friends. Everyone wants a job here as it’s good pay, a good company to work for and (it’s) very comfortable when you come in to work.

 

What does the value of ‘Home Safe’ mean to you?

Home Safe to me means coming to work safe, working in a safe environment and going home safe in one piece. Cleanaway always provides me with a safe environment.

 

Contact us to be a part of our talented and diverse workforce making a sustainable future possible across Australia.

 

Meet Sinead Nolan, woman behind the wheels

Meet Sinead Nolan, woman behind the wheels

Our People

July 10, 2019

Highlights

Meet Sinead Nolan, Cleanaway’s side-lift truck driver who’s leading the way for women in waste with her love for all things waste management.

Sinead has been driving with Cleanaway within the City of Greater Geelong (CoGG) for five years. No stranger to the waste management industry, she initially drove trucks for a hygiene service provider before making the transition to Cleanaway. “I needed a change. As Australia’s leading waste management company, Cleanaway seemed like a perfect fit,” said Sinead of her decision to join Cleanaway.

As a driver, a typical day at work for Sinead starts with a thorough vehicle check in the morning. “This is a crucial daily task that’s done every morning before I start my run. As a team, we make safety a priority for each other and for the communities around us.” She also makes it a point to catch up with the other drivers before starting her run.

“One of the most enjoyable things about my job is meeting the residents and their children. One memorable highlight was meeting two adorable children, Minnie and Monty, during my Thursday runs,” Sinead reminisced with a smile. “Sometimes they’d bake me cookies, made me drawings and lots of cuddles. Seeing their cheery faces early in the morning would brighten up anyone’s day! I also love seeing all the kids waving during my runs – those are priceless experiences I look forward to each day.”

Cleanaway Sinead Nolan

Being a woman in a male-dominated industry does not faze Sinead. Although Sinead thoroughly enjoys life on the road and being her own boss, she looks forward to getting together with her team every day. “I love getting to work with my team members and being a part of the Cleanaway team. I find it very fulfilling.”

When asked about what could be done to encourage more female drivers in the industry, Sinead had this to say: “It would be great to implement a traineeship for women to open up more opportunities. To really drive change in the industry, I think we need more job recruitment advertising with women as the key figure.”

“People should know that this is a proper career choice, even for women, and that proper training courses are easily available all across Australia.”

Outside of work, Sinead enjoys spending time with her friends, family members and dog. She sees herself still going on strong at her job in the future while living life to the fullest.

Contact us to find out more about our people who are helping make a sustainable future possible across Australia.