Jasmine Le Page started with Cleanaway in 2017 as a customer service officer and has since been promoted twice internally, recently taking on the customer service manager role for Victoria.
“After my first year at Cleanaway in my customer service officer role I was interested in gaining more leadership experience,” explained Jasmine. Jasmine’s curiosity and eagerness to develop her leadership skills opened opportunities for her to support the team leader who managed the team of customer service officers.
“While I was still in my customer service officer role I was given the opportunity to work with my team leader on improvement initiatives, onboarding and training new team members and covering the team leader when required.”
Pictured: Jasmine with her team of dedicated specialists
Jasmine’s support and hard work didn’t go unnoticed and in 2019 Jasmine was approached by Peter Mumford, Customer Service Manager at the time, about a customer service team leader role for Commercial and Industrial (C&I) at the Perry Road super site that was opening. “A few conversations and interviews later, I was set up at the new site with a customer service team and initiating a coverage plan for the transition of customer service to the new Perry Road super site,” said Jasmine.
Jasmine led a team of 13 in her team leader role and was responsible for ensuring that customers were provided with a great Cleanaway experience. “We would handle up to 130 customer interactions a day which varied from inbound and outbound calls to emails and credit requests.”
“I’ve loved working with the team and assisting them through challenges, encouraging them to grow and watching each team member develop in their own unique way. One of my proudest moments with the team was when we celebrated hitting the 80% Grade of Service (GOS) target for the first time,” said Jasmine.
Jasmine started her new role as Customer Service Manager this month and is very excited to get stuck into the role. “My transition into the customer service manager role will see me continue to focus on all aspects of the customer experience, I look forward to creating lasting improvements for our customers and supporting the development of our people.”
Development and career progression are just one reason Jasmines enjoys working for Cleanaway. “I love working for Cleanaway, the business aligns to my own personal values around growth, development, group leadership and of course, sustainability.” Jasmine’s advice to other women looking to progress their career in the waste management industry is “never give up, never stop putting your hand up and always be inquisitive.”
Contact us to learn more about the people who are making a sustainable future possible through a career with Cleanaway.