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Working with Customers for a Sustainable Future

With you, for you

For more than 50 years, we have been helping Australian businesses, industry, governments and communities close the loop on waste, working together to make a sustainable future possible. We know that our customers have better things to do than spend their time managing their waste. And we know just how much customers value a good customer service experience every time. With ever improving infrastructure and a dedicated focus on ‘always thinking customer’, we aim to make it easier and simpler for our customers to manage their waste services, and to have queries resolved quickly and effectively.

At Cleanaway every customer is important – from the largest, to the smallest. We’re on a journey to ensure that all our employees – no matter where they work or what they do – understand the impact their role has on our customer, and how we can work together to make a sustainable future possible.

 

Our customer principles

cu1. Caring about your business

Whether it’s big or small, complex or simple – we know you need a partner who takes the time to care about you and your business.

 

2. Making it easy

We know that you’ve got better things to do than spend hours managing your waste – you’ve got a business to run. We’re here to make it easy – meaning you can get back to what you do best.

 

3. Doing what we say

You can trust us that when we say we’ll do something – it’ll be done. And if for whatever reason it can’t, we’ll tell you about it, and offer you a solution as quickly as we can.

 

4. Giving you real options

We know that sometimes all you need is a simple service, while at other times you need a service ‘with the lot’. We’ll give you real options and explain the detail around each so that you can make an informed decision.

 

5. Always delivering you value

No matter how much you spend with us, we will always deliver you real value on that spend, so you can feel confident that you always win when you deal with us.