Submitting an Invoice via the Coupa Supplier Portal

When you are ready to submit an invoice for payment, login to the Coupa Supplier Portal Select orders from the Navigation Bar.

Orders Page

1. Locate the PO you are invoicing.
2. Click the “Gold Coins” icon. To create a credit note select the “Red Coins”.
3. Enter invoice number exactly as per your TAX invoice (PDF Attachment)NOTE: This is the invoice number generated by your accounting system. Do not list multiple invoice numbers in this field or any additional letters or numbers.
4. Select invoice date (amend if required) from the calendar.
5. Attach your PDF invoice. Click Choose File or Add File to attach the PDF copy of tax invoice.
6. Check GST values per line, then validate or amend the quantity and price of the item/service per invoice line. Example: You have an order for a quantity of 1 x $1000 Exc GST, however the agreed cost was $1500 Exc GST. Change the price from $1000 to $1500 Exc GST. Click on the calculate button before submitting the invoice. The Inc GST amount at the bottom of the e-invoice must be the same as your attached PDF invoice.
7. Delete any PO lines for items/services that you are not delivering/charging for on this invoice by clicking the red X sign (x).
8. Select the correct tax description (AU GST – Non Capital Purchases will be the default type) DO NOT CHANGE tax figures.

9. Click “Calculate” and ensure the values being invoiced are the same as the value on your attached PDF tax invoice.

10. Click “Submit”. Coupa will ask for your confirmation to submit the invoice. Once you have clicked the send invoice button you will be directed to the invoices screen.

Additional notes

Creating multiple invoices for a single purchase order
If a single PO relates to multiple invoices from your accounting system, you must delete the irrelevant PO lines for each Coupa invoice created. In this example we use the one PO to create two invoices. Example Invoice 1234 PO 1001 Line 1 – Verify Qty and Price Line 2 Delete (as not charging) Line 3 Verify Qty and Price Line 4 Delete (as not charging) Example Invoice 1235 Go back into PO 1001 and select create invoice Line 1 – Delete Line 2 Verify Qty and Price Line 3 Delete Line 4 Verify Qty and Price

Creating an invoice for multiple purchase orders

If your supplier tax invoice contains items or services associated with multiple Cleanaway Purchase Orders, you (the supplier) cannot submit this invoice through the CSP. If this is a common occurrence there is a CSV invoicing option that can be explored. Request more information by emailing


If there is a misalignment between the supplier generated tax invoice and the e-invoice submitted in Coupa, Cleanaway will dispute the Coupa invoice and ask you to resubmit. Please note – invoices created via the Coupa Supplier Portal can only be corrected by the supplier. Cleanaway cannot modify the data entered into Coupa by the Supplier. Disputes are communicated to you with the identified reason for the dispute. A comment from Cleanaway will be shown regarding the action to be taken. As a supplier you are required to correct the discrepancy and resubmit. In your ‘Invoices List’, a disputed invoice will have a ‘disputed’ status with an edit button to the far right (pencil image).

When you click on the edit button you will be taken back to the Tax invoice create screen you originally used to submit the invoice. There you can correct the error and resubmit.

Add freight to an invoice

If the purchase order does not include a freight line:

Option 1: Please add the freight value to the unit rate of an existing line then add a note to Supplier notes field under image scan advising additional charge.

Option 2: Contact the purchase order requester to add a line to the purchase order for freight. For additional support please email