At Cleanaway, we believe the best business relationships are built on choice, transparency and flexibility. Our updated service agreements for small business customers are designed for simplicity so you can get on with running your business.
For our previous pre-November 1, 2023, Terms (SME), please check here.
* All prices quoted are exclusive of GST.
Break fee and service cancellation fees
If you need to terminate your agreement with us before the expiry, or you no longer require our service, you may be required to pay a break fee and/or other service cancellation charges:
|Equipment Collection Fee||$150 plus GST per piece of equipment and all related equipment removal costs.|
|Account Closing Fee||$60 plus GST.|
Missed or unsuccessful service
Being able to collect your bin on schedule is essential to delivering a safe, reliable service. An unsuccessful service is an instance where we are unable to complete collection through no fault of Cleanaway, and as a result the service charge will be applied to your account and we will contact you to reschedule.
It is easy to avoid this charge by simply making your bins available for collection on your service day, at the agreed location and not contaminated, overloaded, blocked or locked. If the current scheduled service doesn’t align with your waste collection needs, please call 13 13 39 to rearrange the service to better suit you.
From 1 July 2021 an important change in environmental laws in Victoria came into effect impacting reportable priority waste (RPW). Fees and costs associated with compliance to Victoria’s Waste Tracker legislation will be applied where relevant.
Customers have the choice of receiving an invoice either electronically or by mail. Where a customer selects to have invoices mailed a charge of $3 will be applied to each invoice.
Where you exceed the allowed weights or volumes (as varied by the Agreement Specifics), you may be required to pay the Waste Plus Fee
With changes in fuel prices impacting the transport industry, the fuel surcharge can rise, fall, or not be applied, depending on the movement in fuel prices.
Each month we will monitor the fuel price in accordance with the National Average Diesel Price (c/litre incl.GST) located on the Australian Institute of Petroleum website. The fuel surcharge will be applied as per the below tables using the National Average Diesel TGP Price (included in the table below as the “fuel price”) for the month prior to the invoice (e.g. May invoice will be based on April fuel prices). Australian Institute of Petroleum website . The fuel surcharge will be applied as per the below table using the National Average Diesel TGP Price for the month prior to the invoice (e.g. May invoice will be based on April fuel prices).
|Solids||The Fuel Surcharge will be charged per lift (which charge comprises collections, site attendance, truck/transportation hours and delivery/exchange/removals of equipment) for the below services.
The below remote/regional locations fuel surcharge is applicable to locations including Port Hedland, Karratha, Geraldton & Newman
|Health||The Fuel Surcharge will be charged as an additional percentage to the invoice value for the services provided. Changes effective for services supplied on and from 1 November 2023 by Cleanaway’s Health Services business, including by Cleanaway Co Pty Ltd (ABN 31 127 853 561) and Cleanaway Daniels Services Pty Ltd (ABN 15 093 315 014).
Late Payment Fee
When an invoice is paid after the due day a late payment fee may be applied. Current fee from 1 July 2023 is $37.50.
On Call service
|Solids*||$39 plus GST.|
|Liquids and CES**||$39 plus GST for grease trap or CES services.|
Scheduled servicing is still the best way to get reliability and ensure you’re not caught short if there are no trucks available in the area. On Call service does not guarantee same day servicing. Your service will be booked for the next available collection in that area.
Weekend and public holiday surcharge
To ensure your business has the service you need, when you need it, we offer services on weekends and public holidays. These services can be booked directly on 13 13 39 and may have a surcharge applied to the collection and disposal amounts.
|Solids||The amount will be 15% of the service with a cap of $15 plus GST.|
Credit card surcharge
A fee of 0.8% of the amount paid by credit card.