Fees and Charges

Your Agreement may specify the allowed weights or volumes when using our equipment. If not, default limits will apply as set out HERE.

If you exceed these limits, the Waste Plus Fee may apply.

Certain forms and declarations may be required to be completed for the compliant transport and handling of waste to meet legislative requirements.
To ensure accuracy and compliance, Cleanaway provides a dedicated service to manage this documentation on your behalf. This service includes an administrative fee, referred to as the Waste Tracker Fee.

With fuel price fluctuations impacting the transport industry, the fuel surcharge may increase, decrease or be waived entirely, depending on movements in the underlying price of fuel. Each month we monitor the fuel price in accordance with the National Average Diesel Price (c/litre including GST) located on the Australian Institute of Petroleum website (Australian Institute of Petroleum website). The fuel surcharge will be calculated using the National Average Diesel TGP Price for the month prior to the date of the invoice (e.g. the May invoice will include a surcharge (if applicable) that is calculated based on April fuel prices).

If we are unable to complete a scheduled service, deliver goods, or supply or attend to service or rental equipment due because of something on your side - even though we were ready and available to do the work - the Fees for that service will still apply.

This may happen if we are unable to:

• Access your premises and complete the service, for example, if the gate is locked, the bin is not placed where required, or there are safety concerns;

• Deliver the goods you’ve ordered because no one is available to receive them or the site isn’t ready;

• Attend to or supply equipment (like bins or rental equipment) because it’s not accessible, not present, too heavy, contaminated, or unsafe to handle.

Even though the service couldn’t be completed, we still incur costs in allocating staff, vehicles, and time to attend your site. That’s why a charge may still apply when we’re prevented from completing the work due to conditions at your premises.

To avoid these charges, please ensure:

• Your site is accessible and safe at the agreed time;

• Any equipment (such as bins) is presented correctly;

• We’re informed in advance of anything that might stop the service from going ahead.

If you’re ever unsure, please reach out to our team on 13 13 39 - we’re here to help.

Our On Call service provides flexibility for customers who need collection outside of their scheduled service. However, as these requests require diverting trucks from planned routes, they are less efficient to operate and incur an additional cost.

For the most reliable service, we recommend scheduling servicing to ensure regular collections and avoid delays if no trucks are available in the area. Please note that On Call service does not guarantee same day collection – your requested service will be scheduled for the next available pick-up in your area.

To ensure your business has the service you need, when you need it, we offer collection on weekends and public holidays.

These services can be booked directly on 13 13 39 and may have a surcharge applied to the collection and disposal amounts.

As outlined in our Standard Terms, when an invoice is paid after the due day a Late Payment Fee may be applied to each unpaid invoice.

If you choose to receive invoices by mail, a fee will apply to each invoice.

There will be a surcharge percentage on the amount paid by credit card.