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COVID-19

Latest update

With the rapidly evolving nature of the COVID-19 pandemic, the safety, health and wellbeing of all Cleanaway’s staff, contractors and members of the public is paramount. Please be assured we are monitoring the situation closely.

We have a COVID-19 Response Team in place that meets daily to ensure a timely and effective response to any circumstance which has the potential to disrupt our essential services to you.

Cleanaway’s Emergency Management Plan (EMP) for COVID-19 is consistent with guidance provided by the Australian Government Department of Health, State Health Authorities, the Department of Foreign Affairs and Trade and Comcare.

The EMP is in place to ensure that the essential services Cleanaway delivers will be maintained in the safest way possible with minimal disruption. The geographical spread of our operations across Australia and New Zealand creates an inherent resilience to the impact of a disruption in a single location.

With the evolving nature of the COVID-19 pandemic, this Emergency Management Plan is constantly being reviewed and updated as required. With respect of our employees, we have instituted several measures to ensure their interactions with customers, suppliers and each other minimises risk.

Cleanaway is well prepared to maintain our essential services to our business customers and to households for the duration of the pandemic. Our clear message for the community is to keep separating recyclables and placing them in the correct bins and to keep placing your bins on the kerbside for collection.

Once again, thank you for your continued co-operation. If you have any further questions about Cleanaway’s response to COVID-19, or our service to you, please contact your account manager or call 13 13 39.

What does being an Essential Service mean?

The Federal and State Governments have stated that Cleanaway is an Essential Service provider. That means we keep servicing our customers whether it’s in collections, recycling and materials recovery, processing or disposal.

In short, we keep operating while other businesses are needing to shut down.

To keep operating we need to drive our trucks, sort waste at our MRFs, treat waste on our sites, and keep our landfills open. This work can only be done on site. The government understands that and knows that we need to travel to get that work done. There are also many others who have to go to sites to support our frontline employees in their work. The government understands that too. To remove any uncertainty, we have an Essential Service letter which is available for every employee that needs one.

Many other Essential Service providers will stop operating unless we continue to operate. Our hospitals and supermarkets are relying on us, so too are our other customers. That is why we too are an Essential Service.

Emergency Management Plan

Cleanaway’s Emergency Management Plan for the COVID-19 (Coronavirus) follows guidance provided by the Australian Government Department of Health, State Health Authorities, the Department of Foreign Affairs and Trade and Comcare.

The safety, health and wellbeing of all Cleanaway’s staff, contractors, customers and members of the public is paramount.

Due to the evolving nature of the COVID-19 pandemic, this Emergency Management Plan will be updated as required.

  1. OVERALL RESPONSE
    Cleanaway’s Business Continuity Framework ensures:

    • The safety of our employees, labour hire workers, contractors, customers and members of the public, and
    • The continued provision of key customer services and operational activities.

    A COVID-19 Response Committee, which includes members of the Executive Committee, has been established to monitor, review and manage our response to this fast-evolving situation.

  2. OUR OPERATIONS
    The geographic spread of operations across Australia creates an inherent resilience to the impact of a disruption in a single location.

    Prevention
    Standard operating procedures include preventative measures such as practicing good hand and cough hygiene. Additional measures are being investigated as the pandemic continues to evolve. Social distancing is being implemented by conducting all external meeting by telephone or video conferencing, minimising essential internal face to face meetings to less than 2 hours, staggering shift start and finish times (particularly for front line operational staff such as drivers) and using all available space in all our office or admin buildings.

    Response
    Business Continuity Plans are in place and are being reviewed to ensure they are fit for purpose in the current circumstances. Each site is unique in the services they provide and the customer requirements they meet. Should a site be directly impacted by COVID-19 one, or a number of strategies will be implemented dependant on the situation, including the number of people effected.The strategies may include:

    • Sourcing trained staff from other Cleanaway locations
    • Running additional shifts
    • Engaging trained labour hire workers and contractors
    • Completing services after hours or on weekends
    • Consider alternative service arrangements with our customers including reducing levels of service to focus on essential services
    • Working with competitors to ensure essential services are maintained.

    We are working closely with our key suppliers to ensure critical items such as Personal Protective Equipment and critical spares are available as required.

  3. SUPPLIERS
    All critical suppliers to Cleanaway have been contacted to ensure there is continuity of supply for critical raw materials and services. At this point we have no significant concerns.
  4. TRAVEL AND SELF ISOLATION
    All work-related air travel is restricted to “Essential Travel” only and must be approved by an Executive Committee member. Travel will only be essential if it is needed to service our customers. Alternatives include telephone and video conferencing facilities. All employees, labour hire workers and contractors who have travelled internationally are required to self-isolate for a period of 14 days. We are monitoring all personal international travel.
  5. WORKING FROM HOME
    Cleanaway has flexible working arrangements in place. Where necessary, corporate and administrative employees can work from home. Technology has been enhanced to ensure a significant number of employees can work remotely effectively and efficiently. To this point the business has not mandated that employees must work from home.

23/03/2020

Dear Customer,

Thank you for working with Cleanaway for your waste management services.

We want to assure you that Cleanaway will continue operating all waste services. Waste collection, treatment and disposal are essential services and a reliable service has never been more critical to the safe and healthy functioning of our communities.

The ongoing health and safety of our employees, customers and the wider community is critically important to the way we operate. Cleanaway’s Emergency Management Plan (EMP) for COVID-19 is consistent with guidance provided by the Australian Government Department of Health, State Health Authorities, the Department of Foreign Affairs and Trade and Comcare.

The EMP is in place to ensure that the essential services Cleanaway delivers will be maintained in the safest way possible with minimal disruption. The geographical spread of our operations across Australia and New Zealand creates an inherent resilience to the impact of a disruption in a single location.

For the latest updates on how Cleanaway is responding to the evolving situation, please visit our website: https://www.cleanaway.com.au/about-us/covid-19/

As the situation continues to unfold, we want to wish you, your family and your business the best during this challenging time. Take care.

Yours sincerely,
Chris Avramopoulos
Executive General Manager, Growth & Customer

Read the latest update from Cleanaway CEO and Managing Director here:

https://www.cleanaway.com.au/sustainable-future/true-blue-vik-bansal/