COVID-19

Latest update

14/09/2020

Our Emergency Management Plan (EMP), which is available on this page under the Emergency Management Plan tab, continues to be updated regularly as the COVID-19 pandemic continues to evolve. We have also developed a COVID-19 Safety Management Plan (SMP) outlining the processes and controls we have in place to ensure that the essential services Cleanaway provides will be performed in the safest way possible and with minimal disruptions. The SMP has been implemented nationally and, where required, registered with or submitted to relevant state authorities. We continue to review and update the SMP as guidelines and recommendations continue to evolve.

Waste Services has been classified as a ‘Heavily Restricted’ industry under Victoria’s Roadmap for reopening in Metropolitan Melbourne and ‘Open with a COVID Safe Plan’ in Regional Victoria. The common requirements recommended for all within the Waste Services industry form part of our SMP including:

  • Ensure physical distancing
  • Wear a mask
  • Practice good hygiene
  • Keep records and act quickly if staff become unwell
  • Create workforce bubbles

05/08/2020

Our Emergency Management Plan (EMP), which is available on this page under the Emergency Management Plan tab, is updated regularly as the COVID-19 pandemic continues to evolve and in response to advice from the Federal and State Government. We have developed and registered a COVID-19 Safety Management Plan for New South Wales and will register one for Victoria by Friday 7 August. These plans document the processes and controls we already have in place to ensure that the essential services Cleanaway provides will be maintained in the safest way possible and with minimal disruption.

Waste Services has been classified as a permitted industry to remain open for on-site work under the Stage 4 restrictions in Metropolitan Melbourne. This includes collection, treatment and disposal for solid, liquid, fuel and refinery services.


26/06/2020

With sites operating across Australia, Cleanaway continues to closely monitor the COVID-19 restrictions and requirements of each state and territory. Social distancing and increased hygiene are part of the new normal at all our sites and offices. We have introduced controls to ensure all employees can continue perform their jobs safely and with minimal risk of transmission.

These controls include:

  • Staggered start and finish times to reduce the number of people in one location and allow for travel on public transport outside of peak hours.
  • Face masks and gloves available for employees travelling on public transport.
  • A temperature checking policy in place for employees entering sites.
  • Increased cleaning procedures in place across all sites and additional hand sanitising facilities for employees.
  • Changes to seating configurations across workstations, meeting rooms and common areas to ensure social distancing is maintained.
  • Prioritising online and phone meetings.
  • Working from home options where necessary and practical to job requirements.

Cleanaway has produced an informational video to keep all employees informed about new safety and hygiene policies. We continue to regularly update our teams with communications, FAQs and CEO video updates.


19/03/2020

With the rapidly evolving nature of the COVID-19 pandemic, the safety, health and wellbeing of all Cleanaway’s staff, contractors and members of the public is paramount. Please be assured we are monitoring the situation closely.

We have a COVID-19 Response Team in place that meets daily to ensure a timely and effective response to any circumstance which has the potential to disrupt our essential services to you.

Cleanaway’s Emergency Management Plan (EMP) for COVID-19 is consistent with guidance provided by the Australian Government Department of Health, State Health Authorities, the Department of Foreign Affairs and Trade and Comcare.

The EMP is in place to ensure that the essential services Cleanaway delivers will be maintained in the safest way possible with minimal disruption. The geographical spread of our operations across Australia and New Zealand creates an inherent resilience to the impact of a disruption in a single location.

With the evolving nature of the COVID-19 pandemic, this Emergency Management Plan is constantly being reviewed and updated as required. With respect of our employees, we have instituted several measures to ensure their interactions with customers, suppliers and each other minimises risk.

Cleanaway is well prepared to maintain our essential services to our business customers and to households for the duration of the pandemic. Our clear message for the community is to keep separating recyclables and placing them in the correct bins and to keep placing your bins on the kerbside for collection.

Once again, thank you for your continued co-operation. If you have any further questions about Cleanaway’s response to COVID-19, or our service to you, please contact your account manager or call 13 13 39.

What does being an Essential Service mean?

The Federal and State Governments have stated that Cleanaway is an Essential Service provider. That means we keep servicing our customers whether it’s in collections, recycling and materials recovery, processing or disposal.

In short, we keep operating while other businesses are needing to shut down.

To keep operating we need to drive our trucks, sort waste at our MRFs, treat waste on our sites, and keep our landfills open. This work can only be done on site. The government understands that and knows that we need to travel to get that work done. There are also many others who have to go to sites to support our frontline employees in their work. The government understands that too. To remove any uncertainty, we have an Essential Service letter which is available for every employee that needs one.

Many other Essential Service providers will stop operating unless we continue to operate. Our hospitals and supermarkets are relying on us, so too are our other customers. That is why we too are an Essential Service.

Emergency Management Plan COVID-19

Cleanaway’s Emergency Management Plan for the COVID-19 (Coronavirus) follows guidance provided by the Australian Government Department of Health, State Health Authorities and Comcare.

As a provider of essential services, the safety, health and wellbeing of all Cleanaway’s staff, contractors, customers and members of the public is paramount.

Due to the evolving nature of the COVID-19 pandemic, this Emergency Management Plan will be updated as required.

1. OVERALL RESPONSE
Cleanaway has developed a framework to sets out the way in which the COVID-19 pandemic is being managed. The framework is based on the following key principles:

  • Keeping our people safe, including our employees, labour hire workers, contractors, customers and members of the public
  • Keep servicing our customers
  • Keeping our company sustainable

A COVID-19 Response Committee, which includes the Executive Committee and is chaired by our Chief Executive Officer, has been established to monitor, review and manage our response to this fast-evolving situation.

2. OUR OPERATIONS
The geographic spread of operations across Australia creates an inherent resilience to the impact of a disruption in a single location.

Prevention
We have implemented several measures to ensure that our employees’ interactions with customers, suppliers and each other minimises risk. These measures follow the directions, recommendations and guidelines of the relevant Federal and State Health Departments.

Key measures that we have put in place include requiring our employees to stay home if they feel sick, monitoring temperatures, regular and repeated cleaning and hygiene protocols, ensuring social distancing is in place including segregating work teams and staggering shifts to minimise interactions between teams, and the use of face masks. In addition, we closed our Melbourne-based head office for the duration of the stage 4 restrictions applicable in metropolitan Melbourne.

Response
Business Continuity Plans are in place and are being regularly reviewed to ensure they are fit for purpose in the current circumstances. Each site is unique in the services they provide and the customer requirements they meet. Should a site be directly impacted by COVID-19 one, or a number of strategies will be implemented dependant on the situation, including the number of people effected.

The strategies may include:

  • Sourcing trained staff from other Cleanaway locations where permitted
  • Running additional shifts
  • Engaging trained labour hire workers and contractors
  • Completing services after hours or on weekends
  • Consider alternative service arrangements with our customers including reducing levels of service to focus on essential services
  • Working with competitors to ensure essential services are maintained

We are working closely with our key suppliers to ensure critical items such as Personal Protective Equipment and critical spares are available as required.

In the event that one of our employees tests positive for COVID-19 we will work closely with the relevant health authorities to isolate the affected employee, conduct contact tracing thoroughly and quickly so that close contacts are isolated as soon as practically possible and a deep clean of the site is conducted to ensure the site is safe to resume operations as soon as it is safe to do so.

Employees that suspect they may have come into contact with someone with COVID-19 or have any reason to be tested are being supported to isolate until they receive negative test results.

3. SUPPLIERS
We are in contact with all critical suppliers to Cleanaway to ensure there is continuity of supply for critical raw materials and services. At this point we have no significant concerns.

4. TRAVEL AND SELF ISOLATION
All work-related air travel is restricted to “Essential Travel” only and must be approved by an Executive Committee member. Travel will only be essential if it is needed to service our customers or to ensure the Health & Safety of our employees. Alternatives include telephone and video conferencing facilities.

Where our operations involve cross border road travel, we follow the requirements of the relevant state authorities.

5. WORKING FROM HOME
Cleanaway has flexible working arrangements in place. Where necessary, corporate and administrative employees can work from home. Technology has been enhanced to ensure a significant number of employees can work remotely effectively and efficiently. All our employees based in metropolitan Melbourne who can work from home are doing so.

Latest update

11/09/2020

Dear Customer,

Thank you for working with Cleanaway for your waste management services.

As the COVID-19 pandemic continues to evolve, the safety, health and wellbeing of all Cleanaway’s staff, contractors and members of the public remains paramount. Our COVID-19 Response Team meets regularly to ensure a timely and effective response to changes in the situation. You can read more about our Emergency Response Plan on our website.

We want to assure you that Cleanaway will continue operating all waste services. Waste and liquids collection, treatment and disposal are essential services and a reliable service has never been more critical to the safe and healthy functioning of our communities.

On Sunday 13 September at 11:59pm, metropolitan Melbourne moves to the “First Step” on the State Government’s Roadmap for Reopening. Waste services businesses can continue to operate but restrictions are in place to minimise risk of transmission.

We have already implemented a number of measures to ensure that our employees’ interactions with customers, suppliers and each other minimises risk. These measures follow the directions, recommendations and guidelines of the relevant Federal and State Health Departments.

Key measures that we have put in place include requiring our employees to stay home if they feel sick, monitoring temperatures, regular and repeated cleaning and hygiene protocols, segregating operational areas and staggering shift times to reduce cross-over, ensuring social distancing is in place and the use of face masks.

In addition to the COVID-19 controls we have already put in place, we have created workforce groups that will work independent of other groups, including limiting interactions with other work shifts or other site teams.

The majority of our services can occur without contact with members of the public and we ask our customers for their support in this. Please ensure we have access to complete our services. Please do not approach our drivers, and please wear a mask and maintain physical distance if communication is required.

Cleanaway continues to be well prepared to maintain our essential services to our business customers and to households for the duration of the pandemic. We ask that the community keep separating recyclables and placing them in the correct bins ready for collection.
If you need to adjust your services with us because your business has changed, please contact your account manager or call 13 13 39 and we can discuss options with you.

Yours sincerely,

Chris Avramopoulos
Executive General Manager, Growth & Customer


4/08/2020

Dear Customer,

Thank you for working with Cleanaway for your waste management services.

As the COVID-19 pandemic continues to evolve, the safety, health and wellbeing of all Cleanaway’s staff, contractors and members of the public remains paramount.

We continue to monitor the situation closely. Our COVID-19 Response Team meets regularly to ensure a timely and effective response to any circumstance which has the potential to disrupt our essential services to you.

In addition to our Emergency Management Plan (EMP), which is available on this page under the Emergency Management Plan tab, we have developed and registered a COVID-19 Safety Management Plan for New South Wales and will register one for Victoria by Friday 7 August. These plans document the processes and controls we already have in place to ensure that the essential services Cleanaway provides will be maintained in the safest way possible and with minimal disruption.

We have implemented several measures to ensure that our employees’ interactions with customers, suppliers and each other minimises risk. These measures follow the directions, recommendations and guidelines of the relevant Federal and State Health Departments. Key measures that we have put in place include requiring our employees to stay home if they feel sick, monitoring temperatures, regular and repeated cleaning and hygiene protocols, ensuring social distancing is in place and the use of face masks.

Cleanaway continues to be well prepared to maintain our essential services to our business customers and to households for the duration of the pandemic. We ask that the community keep separating recyclables and placing them in the correct bins ready for collection.

Once again, thank you for your continued co-operation. If you have any further questions about Cleanaway’s response to COVID-19, or our service to you, please contact your account manager or call 13 13 39.

Yours sincerely,

Chris Avramopoulos
Executive General Manager, Growth & Customer


23/03/2020

Dear Customer,

Thank you for working with Cleanaway for your waste management services.

We want to assure you that Cleanaway will continue operating all waste services. Waste collection, treatment and disposal are essential services and a reliable service has never been more critical to the safe and healthy functioning of our communities.

The ongoing health and safety of our employees, customers and the wider community is critically important to the way we operate. Cleanaway’s Emergency Management Plan (EMP) for COVID-19 is consistent with guidance provided by the Australian Government Department of Health, State Health Authorities, the Department of Foreign Affairs and Trade and Comcare.

The EMP is in place to ensure that the essential services Cleanaway delivers will be maintained in the safest way possible with minimal disruption. The geographical spread of our operations across Australia and New Zealand creates an inherent resilience to the impact of a disruption in a single location.

For the latest updates on how Cleanaway is responding to the evolving situation, please visit our website: https://www.cleanaway.com.au/about-us/covid-19/

As the situation continues to unfold, we want to wish you, your family and your business the best during this challenging time. Take care.

Yours sincerely,

Chris Avramopoulos
Executive General Manager, Growth & Customer

Read the latest update from Cleanaway CEO and Managing Director here:

https://www.cleanaway.com.au/sustainable-future/true-blue-vik-bansal/