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13 13 39 essential waste services at your fingertips

You called and we listened! We've updated 13 13 39 to connect you to the services you need quickly and easily.

Our Services

April 6, 2020

Highlights

If you already know the service you need, you can immediately press the appropriate number instead of waiting for the complete list of options.

Highlights

If you already know the service you need, you can immediately press the appropriate number instead of waiting for the complete list of options.

As part of our ongoing commitment to serve you better, we redesigned our customer service call line to give you better access to the essential services you need.

Looking for a skip bin, medical waste disposal or industrial cleaning services? We’ve made our call menu even clearer to help you identify the right team. Featuring clear, customer focused language, our optimised menu minimises time spent navigating.

Improved call menu

If you already know the service you need, you can immediately press the appropriate number instead of waiting for the complete list of options. Which of our six improved menu options will get you the service you need?

  1. Solid Waste services
    If you’re calling to enquire about general waste, commingled recycling collection or skip bins, press 1 to access this option. From here, you can check your bookings, amend services, talk to the Sales team or book a skip.
  2. Healthcare-related waste services
    Press two for healthcare-related waste services, including sharps collections, biohazardous waste disposal, cytotoxic waste management and more. This also applies if you have medical-related secure destruction enquiries (eg. secure and certified patient records destruction).
  3. Liquid Waste Services
    To book grease trap servicing, septic tank cleaning, oily water, chemicals or hazardous waste treatment, press 3.
  4. Hydrocarbons
    Press 4 to for waste oil collection and Cleanaway Equipment Services offering for mechanical workshops, including parts washers, waste oil treatment.
  5. Industrial Services
    For industrial cleaning services, including water blasting, non-destructive digging, hydro demolition, CCTV inspections and plant shutdowns, press 5. This also includes facility management and all vacuum truck loading works.
  6. Pay my bill
    If you have enquiries about paying your Cleanaway bill or would like to make a payment through the phone, press 6.

Reduced waiting times

To reduce waiting times further, we have tweaked and optimised our call routing so you’ll be able to speak with an agent sooner.

Introducing postcode selection

For customers who make calls over WiFi, we implemented a postcode selection option so your call will be directed to the right location. If your area isn’t found, just key in your postcode and our system will direct your call to the relevant branch.

Call us at 13 13 39 and join us in making a sustainable future possible.