Payroll Review - Cleanaway Northern New South Wales (NNSW) Regional Drivers Enterprise Agreement 2018

About

What happened?​


In 2024, Cleanaway undertook a payroll review in relation to the Cleanaway Northern NSW Regional Drivers Enterprise Agreement 2018 (2018 NNSW EA). Regrettably, our preliminary information from this review indicates a shortfall of wages and/or superannuation for some of Cleanaway’s employees who were covered by that agreement.

Process

What is Cleanaway doing to fix this?

We are deeply sorry for this and are taking responsibility to make it right. Our response to this matter includes:

  • Self-reporting: Cleanaway has self-reported these issues to Australia’s Fair Work Ombudsman and the Australian Taxation Office.
  • Payroll review: We have undertaken a comprehensive and complex payroll review to ensure that employees receive their entitlements.
  • Repayments with interest: All underpayments will be repaid with interest, in line with guidance from the Fair Work Ombudsman.
  • Direct communication: Every affected individual will receive personal communication ensuring they are well informed and understand their entitlements.
  • Support services: We have established a dedicated support team to respond to queries from impacted individuals.
  • System and process improvements: We are making significant investments in our systems, processes, and governance to ensure this does not happen again.
 

Our promise

What are Cleanaway’s next steps?

We have recently written to all employees affected by this matter with details of our next steps, with a follow up sent by text message.

Cleanaway will make payments of shortfalls on 30 November 2025 to all current employees and former employees who have verified their details in our secure portal.

If you believe you may be affected and have not been contacted or you have received communication from us and would like more information, please contact our dedicated team: payenquiries@cleanaway.com.au.

We are taking this issue seriously and making changes to prevent them from happening again, based on what we currently know. These changes include system improvements and reviewing, updating and improving our processes, governance and procedures. We are still working to understand the causes of these errors to prevent them happening again.


If you have any questions, please feel free to contact payenquiries@cleanaway.com.au.