CustomerConnect is Cleanaway’s digitisation and automation project to connect our systems, vehicles and customer service platforms to provide a unified experience for our customers and employees. With a focus on cloud-based, enterprise-grade technology, CustomerConnect provides a simplified operating environment that is safer, more stable, more secure and ready for the future of waste management.  

Following extensive review and testing throughout FY26, CustomerConnect is preparing for a significant milestone in August. This planned upgrade includes a system outage from Monday 10 August until Monday 17 August and the following changes will occur:  

ERP finance system integration and migration as Cleanaway Daniels / Health customers move across to JDE and receive a new customer number

Customers with multiple instances undergo a ‘match and merge’ process to ensure billing integration, resulting in a single customer number

Salesforce uplift deploying a range of capability and improvements  

Master data alignment for single-view of customer.

With the Salesforce and JDE established as foundational platforms, CustomerConnect will be ready to begin the CLOVER rollout later in 2026.

By enhancing and integrating our three foundational systems CustomerConnect enables greater visibility, faster issue resolution, more reliable servicing and improved communication for an overall connected, real-time service experience.  

Salesforce for seamless customer relationship management (CRM)
CLOVER, powered by AMCS, our in-cab fulfilment tool built for the waste industry
JDE for consolidated finance and invoice management across our total waste solutions.

If you have an urgent request, please call 13 13 39.