Always thinking customer – Cleanaway’s Mark Taylor

Meet the driver who brings the “WOW” to Moreton Bay – Cleanaway’s Mark Taylor, who recently won the International WOW! Award for exceptional customer service

Our People

September 9, 2019

Highlighted Quotes

"All kids love our trucks, no matter where you go. It’s a simple thing to give a wave to the kids.” Cleanaway driver Mark Taylor

Highlighted Quotes

"All kids love our trucks, no matter where you go. It’s a simple thing to give a wave to the kids.” Cleanaway driver Mark Taylor

Rubbish collections come with a smile over at Eatons Hill, Moreton Bay, thanks to Cleanaway truck driver Mark Taylor. His friendly community spirit has earned him an International WOW! Award for exceptional customer service.

Mark has been a driver for Cleanaway for seven years and has become a bit of a local hero in Moreton Bay, especially to young truck fans. “He puts smiles on children’s faces – from a humble wave every Tuesday to delivering Easter egg treats to families,” said Acting Mayor and Division 9 Councillor Mike Charlton in presenting the award to Mark.

Mark was featured in a Facebook post by a local resident of Eatons Hill, which then led to a nomination for the award by the community. WOW! Awards Customer Support Director Caroline Lovett said Mark has made a remarkable impression on the residents of Jocasta, Pegasus, Calypso and surrounding areas.

“What I loved about this story is the positive power of social media. A compliment for Mark on a community Facebook page was picked up and turned into an award. The post generated lots of lovely comments for not only Mark, but other waste management truck drivers in the region. It is wonderful to hear Mark talk about how much joy he gets from seeing the kids wave to him and insist they see the ‘bin man’ before they will go to school or shopping.” Caroline added.

“It’s nice to receive something nice – instead of complaints,” Mark joked about his win.

WOW award winner mark taylor

Mark’s day starts at 5.30am, collecting municipal waste and recyclables for Moreton Bay Regional Council. His days are busy, but he’s always ready to greet children and their families with a cheerful smile and a wave. “The community are very friendly,” Mark said, which makes him just as happy to see them. “And all kids love our trucks, no matter where you go. It’s a simple thing to give a wave to the kids.”

When asked what he loves most about his job, Mark said, “Work-life balance! I love that I can plan my weekends and holidays around work. Previously, when I worked up north driving trucks I had totally different hours.”

Mark believes in building relationships with the community he serves. At Christmas he receives gifts from kids and their parents, and gives out baskets of chocolates that he and his wife make.

Mark’s story highlights just how important the local “bin man” is to the community and his award is a well-deserved win for the men and women who work tirelessly to manage the waste the rest of us leave behind.

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