“Initially Ivy was pretty uncomfortable and didn't really want to have anything of it but with Sinead’s assistance, friendliness and patience, my daughter’s whole mood began to change."
The sight of a garbage truck used to terrify young Ivy from Geelong but we may have just won a new fan.
It used to be a traumatic chain of events at Ivy’s house every time the garbage truck came to collect their bins. Dad Michael said, “Ivy would be in tears and screams, running as fast as her little legs would take her to avoid the noise, flashing lights and sight of the truck. This was the situation for some time now but when was escalating I thought, what can I do?”
Michael decided to reach out to Cleanaway’s Geelong office. “I thought a visit to our local depot might do the trick, thinking it might be possible to casually swing by one morning, perhaps speak to one of your employees and illustrate to Ivy that garbage collection trucks are all perfectly safe and most definitely harmless. Cleanaway offered to come to us instead.”
The Cleanaway team led by driver Sinead Nolan paid a visit to Ivy’s home where Ivy had a chance to sit in the passenger’s seat and learn all about what goes on in a collections truck.
“Initially Ivy was pretty uncomfortable and didn’t really want to have anything of it but with Sinead’s assistance, friendliness and patience, my daughter’s whole mood began to change. Sinead explained and educated Ivy on all of the gadgets and processes involved in regular day to day bin collection. Later, Ivy was more than happy and content – she actually didn’t want to get out of the truck!” said Michael.
“A huge thanks to Sinead, Ivy’s garbage truck driver friend and the team at Cleanaway. l’m sure like most industries, the majority of your customer feedback will be complaints, not positive like our experience so I thought l would take the time to write this email.” wrote Michael in an email to Cleanaway.
Thanks Ivy and Michael for your incredible story.