November 2, 2016 — It has come to our attention that some of our customers have received fraudulent letters and emails claiming to be from Cleanaway advising them of new bank account details.
Please note that we have not changed our bank account details. These emails have come from a fraudulent email domain.
An example of an email attachment can be seen below.
Cleanaway does not send emails requesting you to confirm, update or disclose your confidential information. If you receive an email you believe may be a hoax please forward it as an attachment to email@example.com.
If you ever need to verify Cleanaway payment details you can do so by:
- Reviewing the Payment Options on a Cleanaway invoice which outlines our Bank Account details, BPay Information, credit card payment facilities and cheque payment information.
- Contact Cleanaway Shared Services on 1800 215 374, the same number as printed on our invoices.
Any queries on the above can be directed to our Shared Services team on 1800 215 374.
Melissa McColl, Communications and Engagement Manager
M: 0466 323 844 E: Melissa.McColl@Cleanaway.com.au